This technology provides a platform for establishing remote connections to computers and other devices. It enables technicians to access and control systems from a different location, facilitating troubleshooting, maintenance, and support tasks. An example of its use involves a help desk professional remotely resolving a software glitch on an employee’s workstation.
Its importance lies in the efficiency and speed with which technical issues can be addressed, reducing downtime and improving overall productivity. Historically, such remote access tools have evolved from basic terminal emulation to sophisticated platforms offering screen sharing, file transfer, and integrated communication features. This evolution has been driven by the increasing complexity of IT infrastructure and the growing need for rapid support solutions.
