This type of software allows businesses to charge users based on the duration of text or video communication with support staff, consultants, or other specialists. A user connects to a professional via the platform and accrues charges proportionate to the amount of time spent interacting. This model contrasts with subscription-based or flat-fee arrangements, offering potentially lower upfront costs for customers who require infrequent assistance.
The utility of this method lies in its ability to monetize expertise on a granular level. It provides a direct revenue stream for service providers, rewarding them for their time and knowledge. Historically, such models were prevalent in telephone-based consultation services. Contemporary software solutions offer enhanced tracking, reporting, and payment processing capabilities, facilitating secure and transparent transactions between users and experts. The adaptability of these systems extends to various sectors, including legal advice, technical support, and educational tutoring.
